Privacy and Security Policy

Last updated April 29, 2019

Letter from our founders

As users of the internet, we care about privacy just like you. And as fellow human beings, we think you deserve to know exactly what you can expect from your Honey experience. Before you read our privacy policy, we’d first like to tell you how we think about privacy in simple terms.

We do not sell personal information about anyone who uses our services. Ever. That wouldn’t be fair.

We created Honey in 2012 because the existing model for online shopping doesn’t work well for most people. People shop in isolation, spend countless hours searching for good deals and never know if they’re getting the best deal.

So we decided to build a community that uses the collective insights of our users and members to power tools that allow everyone to shop smarter, together. Similar to applications that enable commuters to cut through traffic and save time, which are powered by their users and members providing information about speed and congestion, Honey users and members share real-time information with the rest of the community and help everyone save time and money in the process.

Want to know which promo code works? Sure, another member just tested all of the codes with Honey five minutes ago. Want to see when a product you’re interested in goes on sale? Another Honey member is helping us update the price right now. When shoppers hunt for deals together, rather than on their own, everyone saves time and money. Everybody wins.

We understand this community network approach isn’t for everyone and that’s okay. We think the vast majority of our users and members will see the value of sharing things like successful promo codes and price drops with each other and will learn first-hand how it helps everyone save a lot of time and money. But, it’s up to you, and we give you the choice to opt out at any time.

Our stance on privacy is simple: We will be transparent with what data we collect and how we use it to save you time and money, and you can decide if you’re good with that.

If this sounds fair, then let’s start shopping smarter, together.

George Ruan
Co-Founder and CEO, Honey

Ryan Hudson
Co-Founder and CFO, Honey

P.S. If you have any questions or comments, we’re always listening at privacy@joinhoney.com.

Introducing the Privacy Policy

This privacy policy (“Privacy Policy”) explains how Honey Science Corporation (“Honey” or “we”) collects and processes information from members and users of the website, software applications, and other online services we provide (collectively “Honey’s products”). Honey’s products include, but are not limited to, the Honey extension for desktop web browsers (the “Extension”), the Honey mobile application (the “Honey Mobile App”), and the website located at www.joinhoney.com (the “Website”).

The Privacy Policy sets out the basis on which we will process information we collect from you, or that you provide to us, in connection with your use of Honey’s products, regardless of how you access or use them. Please read this Privacy Policy carefully so that you understand your rights in relation to how we use and process information that you share and that we collect.

Use of information you share and we collect

In order to deliver Honey’s products to our users and members, to provide support for those products, to improve those products, and to create new products and services to help users and members save time and money, Honey collects information from you during your use of the Services. We collect information you share directly with Honey and other information during your use of Honey’s products and during your interactions with us.

Information you share

When you become a member of Honey you share a limited amount of information in connection with the registration process, including your name, email address, member password and other registration information. As you continue to use Honey’s products, you can save items of interest to you to monitor price drops and share promotional codes and deals you found useful for other users and members to benefit from. Sharing this additional information is optional and does not impact your use of Honey’s products.

The Honey Mobile App allows you to make purchases from third party merchants. When you use the Honey Mobile App, including to make a purchase, you share related information, including items you add to your cart, and information needed to complete purchases, including your shipping address and billing address. You also share your payment information, but, as explained further below, we do not retain such information.

Information we collect

  • In addition to information that you share with us, Honey’s products automatically collect certain information to enable Honey’s products, including the Extension, to function properly and to help us better understand how our products work on various devices and browsers. That includes the type of devices you use, your device’s unique IDs where available or set, your IP address, your operating system, your device identifier, mobile operating system, information about purchases made using the Honey Mobile App, the type of browsers you use, URLs and domain names, how you engage with websites you visit when using Honey’s products (for example, how the Extension provides promotional codes on visited websites), error logs, and other similar information. This information also allows us to upgrade and improve your experience (for example, by working to correct any errors you may experience during your use of Honey’s products).
  • Honey’s products also collect information during the online shopping experience, including information about what promotional codes or coupons were used, pricing and availability of items, and information about how our products are used during the shopping experience. When you use the Honey Mobile App, we collect information about the items you view and purchase, including the merchant and price history of such items.
  • We take our users’ and our members’ time seriously and always want to make sure that any communication or service we provide is useful and relevant. It is in this spirit and scope that we also collect information which allows us to know whether you took an action based upon our communications (such as a message we send to you in response to a question we receive from you). To do that we use common digital tools that allow us to see if you opened an email or visited a link we sent.
  • We are always happy to help our users and members when you reach out with questions. The information we collect during that process is used to better improve Honey’s products and the experience of our users and members.

Our goal is to save people time and money by using the shopping experience and data of our users and members to create better tools and products. The information you share, and we collect, enables us to do that and gives us insights about pricing and availability of products. As described in the Terms of Use we also provide sponsored product offers to you that are custom matched to you based on information stored in the Service. We also may use information you share, and we collect, in aggregate with other data for research and analytical purposes related to our development of new products and services. We do not sell your personal information to anyone, but we may be obligated to disclose information you share, and we collect, in connection with legal requirements imposed on us and obligations we have, as further set forth below in the section titled “How do we share your information with third parties?”

Information we do not collect

We collect information that we believe can help us save our users and members time and money. While you are using the Extension, this does NOT include any information from your search engine history or from your email. We also do not collect bank or credit card account information unless you expressly provide those to us in connection with your use of the Service. That means while you are using the Extension and Honey is saving you money, we are only collecting information about products, pricing and savings, not your financial information.

When you use the Honey Mobile App to make purchases, the payment and address information you provide is not retained by Honey. The Honey Mobile App’s wallet feature retains access to your payment and address information, stored as an encrypted file on your own device only (e.g., via a keychain feature on your device), for future purchases. The encrypted file is stored with a specific reference identifier so that, when you use the Honey Mobile App’s wallet feature to make a future purchase, Honey can access that specific reference identifier to facilitate the purchase as described in the Terms of Use and does not have or need to have any access to your payment or address information.

Your choices for managing your information

We have made it easy and simple to opt out of Honey’s products at any time. We have instructions on how to uninstall the Extension on our Website (https://help.joinhoney.com/article/26-how-do-i-uninstall- honey) and if you have any issues you can contact our support team for assistance by sending an email to yourfriends@joinhoney.com. You can also uninstall the Honey Mobile App in the same way you would uninstall other mobile apps from your mobile device. We have also given members the ability to control the data we collect, while still continuing to use our products. This information can be adjusted in the accounts settings pages, but limiting the information you offer to provide may impact Honey’s ability to provide certain products to you.

If you are an individual accessing Honey’s products from the European Economic Area, please see the section below entitled “Additional privacy and security information” for further information regarding additional rights you have.

How do we share your information with third parties?

Honey Mobile App

To enable you to use the Honey Mobile App to purchase items from third party merchants, the Honey Mobile App shares on your behalf information necessary to facilitate your transaction with relevant third party service providers, including payment processors, and the merchant. More specifically, the transaction is completed by sharing your payment information with a third party payment service provider that creates a single-use virtual payment card (“Single-Use Card”). We then use the Single-Use Card to facilitate your transaction with the merchant, and during this process we share with the merchant the following information necessary to complete the transaction: your name, item(s) you are ordering, and shipping address. Once this information is received by the merchant, it may then be used and shared by such merchant pursuant to their respective privacy policy. The Single-Use card is used to facilitate a single transaction, including any corresponding refund, and is not used for any other purpose.

Honey Products (Including the Honey Mobile App)

We may also be required to disclose information under these limited situations:

  • as required by law, or to comply or respond to a government request, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud;
  • with service providers who work with us, who are bound by confidentiality restrictions with respect to the information we disclose to them that are similar to the rules set forth in this Privacy Policy, and who do not have an independent use of the information we disclose to them; or
  • with a buyer, affiliate or other successor if Honey is involved in a merger, acquisition, similar corporate transaction. In such instances, you will be notified via email and/or a prominent notice on the Website of any change in ownership, as well as any choices you will have as a result of such transaction.

Storage of your data

As we are located in the United States and Honey’s products are operated in the United States, if you are located outside of the United States, please be aware that information you share and we collect will be transferred to, and processed, stored, and used in the United States in order to provide Honey’s products to you. The United States does not have an adequacy decision regarding data protection from the European Commission.

Additional privacy and security information:

Users and members residing in the European Economic Area:

Controller: We are a private company, established in the U.S.A. Our address is 990 W. 8th Street, Suite 600, Los Angeles, CA 90017, U.S.A. and our contact email address is privacy@joinhoney.com. For the purposes of the General Data Protection Regulation we are the data controller.

Legal Bases: We describe in the section above titled ‘Use of information shared and collected’ the purposes for which we use the data collected and shared. Where we are using the data in order to provide Honey’s products to you, our legal basis for such use is on the basis of our contract with you. For all other purposes our legal basis is our legitimate interest in running our business, including ensuring Honey’s products function properly and improving and creating new products and services except where we obtain your consent for a particular processing, in which event the legal basis will be your consent.

Your rights: To exercise any of these rights above, please contact us at privacy@joinhoney.com. Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or where we are required by law to retain your personal data.

  • Controller: We are a private company, established in the U.S.A. Our address is 990 W. 8th Street, Suite 600, Los Angeles, CA 90017, U.S.A. and our contact email address is privacy@joinhoney.com. For the purposes of the General Data Protection Regulation we are the data controller.
  • Legal Bases: We describe in the section above titled 'Use of information shared and collected' the purposes for which we use the data collected and shared. Where we are using the data in order to provide Honey’s products to you, our legal basis for such use is on the basis of our contract with you. For all other purposes our legal basis is our legitimate interest in running our business, including ensuring Honey's products function properly and improving and creating new products and services except where we obtain your consent for a particular processing, in which event the legal basis will be your consent.
  • Your rights: To exercise any of these rights above, please contact us at privacy@joinhoney.com. Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or where we are required by law to retain your personal data.
  • Access and portability: You are entitled to request access to your personal data we hold and be provided with certain information about how we use your personal data and who we share it with. Where you have provided your personal data to us with your consent, you have the right to ask us for a copy of this data in a structured, machine readable format and to ask us to share (port) this data to another data controller.
  • Correction: You have the right to ask us to correct your personal data where it is inaccurate or incomplete.
  • Right to deletion: In certain circumstances, you have the right to ask us to delete the personal data we hold about you.
  • Restriction: In certain circumstances, you have the right to ask us to restrict (stop any active) processing of your personal data.
  • Objection: You can object to our processing of your personal data based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate ground.
  • Withdrawal of consent: In the event we have relied upon your consent to process your personal data, you may withdraw consent at any time by contacting us at privacy@joinhoney.com.
  • Cease use: Finally, you may always cease using Honey’s products, and you may uninstall the Extension. After a reasonable time following such uninstallation, as set forth below, Honey’s products would no longer have access to your personal information.

Complaints: In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at privacy@joinhoney.com and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to raise a complaint with a relevant supervisory authority.

Users and members residing in California

California residents are permitted to ask any Internet based company, including Honey, to identify categories of personal information shared with affiliates and/or third parties for direct marketing purposes. Honey does not share personal information with any affiliate or third party for direct marketing purposes without your prior approval. If you are a California resident and would like us to confirm in writing that we have not provided any of your personal information to affiliates and/or third parties for direct marketing purposes, please submit a written request to privacy@joinhoney.com and we will do so at no cost to you.

Data Retention

Honey only keeps information attributable to you as long as is required to provide and enable you to use Honey’s products, including making purchases using the Honey Mobile App, and as required to fulfill our legal requirements and defend legal claims.

After you have terminated your use of Honey’s products, we will store your information in an aggregated and anonymised format.

If you would like us to delete the information you provided, you can always contact us directly at privacy@joinhoney.com. We can explain how we can delete your profile immediately. Once you delete your profile, there is no longer any data attributable to you.

Cookies

We use “cookies” and other semi-persistent but non-personally identifying member identification markers to identify members (“IDs”). When you join as a member and create an account, information you share, and we collect, will be synced with these IDs.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. Honey’s products do not support Do Not Track requests at this time, which means that we collect information about your online activity while you are using Honey’s products in the manner described above. However, if you are in the European Economic Area, we will only use cookies that are not strictly necessary with your consent.

Children

We created Honey for the exclusive use of adults aged 18 and older. We do not knowingly collect or solicit personally identifiable information from children under the age of 18; if you are a child under 18, please do not attempt to register for Honey’s products or send any personal information about yourself to us. If we learn we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you are a parent or guardian of a child under 18 who you believe may have provided us personal information, and/or posted information on any publicly-viewable portion of Honey’s products please contact us at privacy@joinhoney.com for our assistance, including to request removal of such information.

Security

We take precautions to protect and safeguard our users’ and our members’ information. We have put in place physical, electronic, and procedural safeguards to protect the information we collect and process. This includes, limiting access to employees, vendors, and others; use of pseudonymization and anonymization techniques where feasible; and use of encryption techniques when transmitting information. Nonetheless, we are unable to guarantee that user or member information will not be accessed, viewed, disclosed, altered, or destroyed as a result of a breach of any of our physical, electronic and procedural safeguards.

Changes

We will continue to update our policies and practices as needed. As such, our Privacy Policy will be updated from time to time. We will notify you of any changes to our Privacy Policy by posting any changes here.

Contact Us

If you have any questions about our privacy policies and practice, please contact us at privacy@joinhoney.com.