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More Information from Pottery Barn

We try to make sure all the info shown here and under “FAQs” is accurate. However, all details, including specifics around store programs, policies, offers, discounts, incentives, and rewards programs, are provided for informational purposes only, subject to change, and may be inaccurate or out of date. You can check the store site for the most current info and full details.

About Pottery Barn
Pottery Barn is a multi-channel retail company that started in 1949 by selling slightly flawed pottery and furniture and discounts. It evolved into a destination shopping source for quality home goods and affordable prices. It is currently headquartered in San Francisco and has expanded its product selection to every home of the house, not just kitchenwares. The company has made a commitment to reduce environmental impact, and even has an Eco Shop destination on its website that specializes in products that are sustainably made and have a smaller ecological footprint than most wares.
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Free Shipping Policy
Pottery Barn offers Standard Delivery, Next Day Delivery, and Truck Delivery - Unlimited Flat Rate to customers in the contiguous United States for a fee. Standard and Next Day shipping is priced based on your order total. Truck Delivery - Unlimited Flat Rate shipping is priced based on delivery distance, and on your order total. Customers also have the option to purchase items online and pick them up in store to skip the shipping fees. Please see Pottery Barn’s website for the full shipping policy.
Return Policy
All eligible items can be returned within thirty days of an order being received or within 7 days if it was a Quick Ship upholstery item for a full refund of the purchased value of the merchandise. Customized items, such as items with monograms or any items that were made to order are not eligible to be returned (a full list of exclusions can be found on the Pottery Barn website). You can return items by bringing it into a store, by printing a label and bringing it to your nearest UPS location, or by contacting customer service via the phone at 1.888.779.5176.
Shopping Tips
Make an Impact by Shopping the "Eco Shop"
If sustainability & ecological impact are important to you, Pottery Barn has curated a line of goods specifically with those values in mind. Purchasing goods via this channel also results in Pottery Barn donating a portion of the earnings to charitable causes. Shop here:
Sign Up for the Newsletter for a Discount
Sign up with Pottery Barn and get 15% off your next regular-priced purchase! You will also get notified of early access to flash sales and exclusive benefits like complimentary decorating classes, style tips, and more!
Shop the Sale Section
In the menu bar of the Pottery Barn website is a tab called Sale (in red text). This page offers you a variety of what Pottery Barn calls Limited Time Offers. These offers include sales on rugs, lighting, upholstery, bedding, outdoor furniture, and holiday decor. Shopping the Sale page, also means you get access to sales of up to 70% off on all available products.
Sign Up to be a Key Holder
Pottery Barn Key Holders earn 3% back in rewards across the Pottery Barn family of brands. Purchases must exceed $15 to qualify for 3% back. Members also receive exclusive access to free design services. Pottery Barn Key Holder rewards cannot be combined with Pottery Barn Credit Card rewards.
Pottery Barn Credit Card
Sign up for the Pottery Barn credit card and start saving today! Earn 10% back in rewards across Pottery Barn, Pottery Barn Kids, Pottery Barn Outlet, and PBteen. Earn $25 back in rewards for every $250 spent in the Pottery Barn family of brands. Get access to private cardholder sales and earn double rewards at exclusive events throughout the year! You will also have access to 12 months of special financing with a $750 minimum purchase!
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