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More Information from Uline

We try to make sure all the info shown here and under “FAQs” is accurate. However, all details, including specifics around store programs, policies, offers, discounts, incentives, and rewards programs, are provided for informational purposes only, subject to change, and may be inaccurate or out of date. You can check the store site for the most current info and full details.

About Uline
Uline, a family-owned business, is the nation’s leading retailer of packaging, shipping, and industrial supplies. Since the 1980s they have grown to over 6,000 employees, and now boast a 750+ page catalog that offers thousands of products to businesses nationwide. Uline takes pride in offering its customers quick delivery times, top quality products, convenient account features, and world-class customer service. Sign up for an account with Uline and take advantage of their robust and intuitive online system. You can use their reminder alerts to manage inventory, generate reports to see cost breakdowns, pay your invoices, track your orders, save your favorites, and much more! Uline also offers new product exclusives and specials every month. Shoppers can always expect 24/7 knowledgeable customer service care and a business dedicated to providing the best shopping experience possible from purchase to delivery.
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Free Shipping Policy
Uline boasts eleven facility locations across North America in order to minimize shipping costs and decrease wait time. Shipping costs are estimated based on a number of factors, including weight, dimension, location, and the method of delivery. Uline will wait until they are invoiced by the freight company before charging you. This process guarantees that you are never overcharged and only ever pay the the exact shipping amount every time. Also, take advantage of Uline’s Same Day Promise. If you order by 6pm the item ships the same day!
Return Policy
If you are not completely satisfied with your purchase, Uline allows you to return any product within 30 days for a no-hassle refund or credit. Exceptions include custom items or items that have been marked as "non-returnable". To start the return process, submit your inquiry online through the Return Center found in your account, or call their 24/7 customer service line. A representative will provide an authorization code and the address for the nearest Uline facility. A label for free return shipping will be supplied if Uline or the manufacturer is at fault.
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Exclusives
Uline is constantly updating! Check back for new items in every department every week! The Exclusives section also includes product highlights, merchandise only found at Uline.com, and deals only accessible to Uline customers. For example, UPS is now waiving their oversize shipping fees on over 1,100 of your favorites items, but only at Uline!
Monthly Specials
Uline offers new specials every month! These deals include additional discounts on best-sellers, free items, overstock promotions, and more! Free offers include items by top brands like Sony, Nike, Weber, and the NFL. These fantastic freebies are categorized by the amount spent per order.