Free shipping is available on orders $35 and up. Same day delivery available in select locations when an order is placed before 3 p.m. local time. Sunday delivery orders must be placed by 2 p.m. local time. My Best Buy ® Elite members get free shipping and free scheduled delivery with no minimum purchase required. My Best Buy ® Elite Plus members get free 2-day shipping and free scheduled delivery with no minimum purchase necessary. Select items are limited to standard free shipping at the time of purchase. Orders can be shipped to multiple addresses, military addresses and you can even change your shipping address after the purchase is made. Shoppers also have the option of buying online and picking up in store at one of Best Buy ’s convenient locations.

If you are not satisfied with your purchase, Best Buy customer care will assist you with a return replacement or repair. There are specific time periods for returns and exchanges that begin on the same day your purchase is received. Standard time periods allows 15 days for most products. For My Best Buy ® Elite Members, most items can be returned or exchanged within 30 days. My Best Buy ® Elite Plus members can return or exchange most products within 45 days. There are three ways that items for online orders and purchases can be returned or exchanged. One way is in store: if using this method remember to bring your packing slip, or receipt along with the credit card used for the purchase, and a valid photo ID. The second is, return by mail using the carrier of your choice. When using the prepaid return label method, a return shipping fee may be deducted from your refund amount. All three The last option, is by using the Prepaid return label included in your order. Cell phones and other activated devices need to be returned or exchanged within 14 days. Wedding registry purchases can be returned or exchanged within 60 days from the delivery date. With all methods, it’s important to remember to include your packing slip, and if you did not receive one, you may access the form to obtain one on the Best Buy website, at the bottom of the page, under Returns & Exchanges.