Sleep Number must first authorize and permit all prospective returns. Unauthorized returns are neither allowed nor afforded, and no returns can be made through a Sleep Number retail location. To receive authorization for a return, contact the Sleep Number Customer Service Center and obtain a Return Service Order number. Once the return is fully received in decent condition, Sleep Number will reimburse the purchase price less any applicable return shipping and/or delivery fees. Sleep Number also provides an In-Home Trial Period on select products beginning the day your new Sleep Number product arrives. The In-Home Trial Period for products such as Sleep Number beds, non-adjustable bases, and Sleep Number remote controls is 100 nights. If you are not completely satisfied after sleeping on your new bed for a full 30 nights, contact Sleep Number before the end of your 100 night In-Home Trial Period to arrange for the return of your purchase. Some products, such as the DualTemp layer, have a shorter In-Home Trial Period of 30 nights. Items previously exchanged will not qualify for any new and additional In-Home Trial Period. Depending on the product being returned, shipping options may be limited to having Sleep Number retrieve the product at your own cost. Screen reader support enabled.

Free UPS shipping included on the purchase of Sleep Number value beds and bedding sent anywhere within the 48 contiguous United States.